User Friendly Group

The Caswell Clinic User Friendly Group, also known as the UFG is a monthly meeting which provides an opportunity for everyone to share their views about various topics, find out more about what’s going on in the clinic and raise any issues or questions they may have about the service.

All patients and staff are welcome to attend the meeting and each Ward Rep is encouraged to attend the meeting every month if possible. The Ward Rep will be responsible for taking any questions and issues raised in their community ward meetings and feeding them back to the UFG. Ward managers and Heads of Departments will also be at UFG meetings to help with queries and to provide information and feedback. Any issues that do come up will then be escalated to the relevant department and will be discussed in order to find the most appropriate solution.

Come along to the café and have your say or even just to listen to what’s going on. Either way it’s a good place for questions and answers and to share any ideas you may have.

If you would like to become a Ward Rep and represent your ward at the monthly UFG meetings, please speak to your Ward Manager.

Hope to see you there!